Renys takes the quality of our products and our customer service seriously. Once your order is received, it is arranged and packaged by hand and shipped from our facility in Newcastle, Maine. You will receive a confirmation email when you place your order.

Many of our items are offered on a limited quantity basis only. We strive to maintain a fully stocked inventory to meet our demands, however, occasionally an item may have to be substituted with an item of equal or greater value. If this occurs, you will be promptly notified of any delay or unavailability by customer service.

Customer Service:

Our business hours are Monday – Friday: 8 a.m. to 5 p.m. Please call 207-563-3177 to speak to our team.

You may contact us anytime at feedback@renys.com

If you are not completely satisfied with your purchase, please let us know. We strive to ensure the quality of our products and service and will happily accept the return for a full refund of any items with a receipt within 30 days of original purchase.

Delivery Guarantee:

While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. Please check all addresses carefully. Postal and delivery services will not forward. We guarantee delivery only to the addresses we are given.

Additional Information:

For anyone looking to ship to Alaska, Hawaii, APO/FPO, Puerto Rico, US Virgin Islands and Canada please contact us at Customer Service

At this time we are unable to ship anything but Gift Cards to P.O. Boxes.

For online purchases, we accept Visa, Mastercard, Discover, and American Express.

In order to better serve you, please provide us with your telephone number in case we need to clarify your order.

Pricing and Tax Information:

Prices are subject to change. Promotional opportunities have limited availability.

Items shipped in Maine will be subject to the 5.5% sales tax.  Any items shipped out of state will not be required to pay sales tax.  States requiring tax are subject to change. Please contact Customer Service with any questions.

Thank you for shopping Renys…A Maine Adventure!